Terms of service

These terms are the agreement between you and Cashblack Ltd, registered in England and Wales under company number 12785292, whose registered office is 71-75 Shelton Street, London WC2H 9JQ, when you use the CashBlack website, app or browser extension. By creating an account you accept them.

We have tried to write them so you can actually read them. Where something matters to your money, it is said plainly rather than hidden.

Your account

You must be 18 or over to hold a CashBlack account. One account per person. You are responsible for keeping your sign-in details to yourself, and for anything done on your account.

You give us a real email address that you control, because it is how we reach you about your money.

You can close your account at any time, in the app or on this website, under Settings. What happens to your information when you do is set out in our privacy notice.

How cashback works

When you start your shopping from CashBlack, we pass a tracking reference to the retailer. If the retailer accepts it, they tell us the sale happened and pay us a commission. Your cashback is a share of that commission. This is the whole mechanism, and understanding it explains most of what follows.

Cashback starts as pending. It becomes confirmed when the retailer confirms the sale, which usually takes a few weeks and sometimes longer, because retailers wait out their own returns period first. Only confirmed cashback can be cashed out.

Rates can change. The rate that applies to your purchase is the rate shown at the moment you clicked through, and we record it then so it cannot move afterwards.

When cashback does not track, and what we can do

Sometimes a purchase does not track. The usual causes are an ad blocker or privacy setting stripping the reference, using a voucher code from somewhere other than CashBlack, leaving and coming back through a different route, or the retailer simply failing to report it.

Tell us and we will chase it. We will ask the retailer or the affiliate network to find the sale and, if they do, the cashback will appear. Please keep your order confirmation, because that is what we need to make the claim.

What we cannot do is pay you cashback a retailer has not paid us. We are honest about this because the alternative is a promise we cannot keep. If a retailer refuses a claim, we will tell you they refused it rather than let it sit as pending indefinitely.

Cashing out

You can cash out once your confirmed balance reaches £10. We pay within 7 days of the request.

You give us the payout details and you are responsible for them being right. We cannot recover money sent to an account you mistyped.

If a retailer reverses a sale after we have paid you for it, which happens when an order is returned or cancelled late, we will record it against your balance. It nets off against anything you earn later. We will not chase you for it, we will not email you demanding it back, and we will never show you a negative balance as a debt.

CashBlack Plus

Plus is an optional membership: £5 every 28 days, paid from your cashback balance. It never touches a card, so it costs you nothing out of pocket. If your balance cannot cover a renewal, Plus pauses rather than failing, and resumes when enough confirmed cashback arrives.

You can cancel at any time and you keep Plus until the end of the period you have paid for.

Using CashBlack fairly

Do not open multiple accounts, do not use someone else's payment details, and do not place orders you intend to cancel in order to generate cashback. Do not use automated tools to click through.

If we believe an account is being used this way we may pause cashback on it while we look, and we will tell you we have done so. If we are wrong, we will put it right.

What we are not responsible for

CashBlack is not the seller. When you buy from a retailer, the contract for those goods is between you and them, and so are your rights about delivery, faults, returns and refunds. We will help you chase cashback on the order, but we cannot resolve a dispute about the goods.

We do our best to keep rates, offers and merchant details accurate, but they come from retailers and networks and can be out of date or wrong.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit.

Changing these terms

We may change these terms. If a change affects your rights or your money we will tell you before it takes effect, and you can close your account if you do not agree.

Complaints and law

If something has gone wrong, email support@cashblack.com and we will look at it properly.

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland you may also bring proceedings in your own courts.